www.squalane.com/Frequently Asked Questions

                     ~ About Us ~

We have been in business since December 1991. We are dedicated
to bringing our customers health & beauty products that are always
100% natural. Our goal is to bring you the healthiest products, the
best prices, and the most convenient shopping experience.

                            ~ Privacy Policy ~

Your privacy is important to us!
We will never share any of your personal information in any way.
Any and all information you provide when shopping at
www.squalane.com will be confidential. Safe shopping is a priority
for us, and all orders are through a Secure Server during your
checkout process. The Secure Server Software encrypts and
protects your personal data, such as your contact or credit card
information, allowing you to send information safely and securely.
In fact, every page in the checkout process uses Secure Socket
Layer (SSL) Encryption. This system renders the information
unreadable should anyone try to intercept it. So you can shop
safely with us!

                      ~ Relationship to Yahoo! ~

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages,
ordering system, and order data. Yahoo! automatically collects
order information but may only use this information in the
aggregate. If you accessed this store through Yahoo! Shopping,
Yahoo! also automatically collects information about your shopping
experience. Please see the Yahoo! Privacy Policy for more
information about how Yahoo! uses this information.

                        ~ Shipping Policy ~

We offer a flat shipping rate of $6 via UPS Ground to anywhere
within the United States. All international orders are shipped via
Federal Express, UPS, or USPS. Please email us at
sales@squalane.com for the international shipping rates.

                       ~ Delivery Time ~

We will process your order within 1 business day. UPS Ground
shipping typically takes 1-7 business days for delivery to anywhere
within the United States.

                     ~ Payment Methods ~

We accept all major credit cards, including Visa, Master Card,
American Express, and Discover card. There is no surcharge for
using your credit card to make purchases with us. Please provide
your exact billing address and telephone number - the address and
phone number your credit card bank has on file for you. Incorrect
information may cause a delay in processing your order. Your credit
card will be billed upon shipment of your order.

We also accept cash, money orders, and cashiers checks.
Shipment will be upon receipt of payment. We will gladly accept
personal checks or company checks, but there will be a hold on all
personal checks or company checks for 7-14 business days.
We will ship the products when the checks clear the banks.
Payments by mail must have postal delivery confirmation or
tracking number.

                              ~ Return Policy ~

Unopened items may be returned within 30 days of the shipping
date. However, once the item has been opened, there will be no
returns and exchanges. Items with samples, including Squalane and
Analgesic Gel & Lotion, cannot be returned as the samples should
be applied first to ensure satisfaction of the products. On all
returns/exchanges, shipping charges will not be credited back.

Before returning any item, you must contact our Customer Service
Department for a Return Merchandise Authorization number (RMA).
No returns, of any type, will be accepted without an RMA number.
The RMA number is good for only one (1) item and must match the
product authorized for return. RMA numbers are valid for 15
business days, and all returns must be received within 15 days of
obtaining the RMA number.

All return requests should be submitted via e-mail to:
return@squalane.com. Please provide us with the following
information in order to receive a Return Merchandise Authorization
(RMA) number.

Order confirmation number from the packing slip.
The name of the product you wish to return.
Customer's name.
Customer's e-mail address.
Reason for return
Whether you want a refund or an exchange.
State whether the product has or has not been opened.

Please allow 2-4 weeks for refunds to be processed and credited to
your account. All returns must include the original box and inserts.
There will be a $25.00 fee for products not returned in the original
packaging. All returns must be sent via UPS, Federal Express, or
any other courier that issues a tracking number.

~ Typographical Errors ~

In the event that a product is listed at an incorrect price due to
typographical error or error in pricing information, we shall have the
right to refuse or cancel any such order, whether or not the order
has been confirmed and your credit card charged. A credit shall be
issued immediately to your credit card account for the amount
charged in the incorrectly priced order.

Thank you for ordering from us.

If you have any questions, please email us at help@squalane.com

QUESTIONS and ANSWERS